Try to follow:
1) I need my EQ password to activate an old account. I don't remember my password as I changed it a lot (as anyone should), and have lost the info in the months I've been gone.
2) I go to Password Recovery and fill in all required info. It sends my new password to my old, non-functioning e-mail. Yay. It also changes my password for me, so now not only do I not remember it, NO ONE knows what it is.
3) I cannot change which address to send the password to, because I need to provide that password to edit my info.
All fair enough so far, right? I mean, that's standard password recovery proceedure. Stupid me for losing the password and switching net services. My bad.
Enter tech support.
I mail them with all available information asking them if it's possible to recover my password in spite of my stupidity. I wait one week. A friendly e-mail arrives informing me that sometimes the system doesn't work right, and they're sorry, but everything should be fine now, and have a nice day.
...
...
...
My return e-mail, which i hope actually gets read, was more than civil, But I am not amused.
I'm laughing about it. What else can i do? =p I should probably just call.