Diagnosing Connection Issue?

Support, Discussion, Reviews
Post Reply
User avatar
Sylvus
Super Poster!
Super Poster!
Posts: 7033
Joined: July 10, 2002, 11:10 am
Gender: Male
XBL Gamertag: mp72
Location: A², MI
Contact:

Diagnosing Connection Issue?

Post by Sylvus »

So all of the sudden my internet connection is behaving very shittily. I'm not sure if it's the cable modem or the router, but multiple computers on my home network are having sporadic timeout/dns issues. I've tried rebooting all devices to no avail. Any tips on what you guys would try next?

I am a Comcast customer, if that makes any difference with settings or DNS servers or anything that I should try. All of the documentation I can find says to just let windows/the router automatically detect settings.
"It's like these guys take pride in being ignorant." - Barack Obama

Go Blue!
User avatar
Fash
Way too much time!
Way too much time!
Posts: 4147
Joined: July 10, 2002, 2:26 am
Gender: Male
XBL Gamertag: sylblaydis
Location: A Secure Location

Re: Diagnosing Connection Issue?

Post by Fash »

just to troubleshoot... try setting your DNS server to opendns:
208.67.222.222 and 208.67.220.220
and see if you still have issues...
Fash

--
Naivety is dangerous.
Soreali
Way too much time!
Way too much time!
Posts: 1374
Joined: July 3, 2002, 3:49 pm
Gender: Male
XBL Gamertag: Dyerseve 1321
Location: Jersey

Re: Diagnosing Connection Issue?

Post by Soreali »

Do a speed test too... http://www.speedtest.net

Wired or wireless?

Do you DL a lot? If its not just one computer and its your whole network, Comcast might actually be fucking with you.
Timmah.


Image
User avatar
Sylvus
Super Poster!
Super Poster!
Posts: 7033
Joined: July 10, 2002, 11:10 am
Gender: Male
XBL Gamertag: mp72
Location: A², MI
Contact:

Re: Diagnosing Connection Issue?

Post by Sylvus »

It's happening to both wired and wireless (coming off the same router). I think my girlfriend might have a router that isn't being used, I may try swapping that out to see if that helps at all.

Haven't downloaded much of anything at all lately (in months).

Tried switching my DNS to OpenDNS, need to do more testing to see if that helped. It seems like it did a little, but didn't solve all my problems.
"It's like these guys take pride in being ignorant." - Barack Obama

Go Blue!
User avatar
Ashur
Way too much time!
Way too much time!
Posts: 2604
Joined: May 14, 2003, 11:09 am
Location: Columbus OH
Contact:

Re: Diagnosing Connection Issue?

Post by Ashur »

Bypass the router (assuming it's not the original access point, in which case your provider should support it. If not, they'd tell you to do this anyway...) and plug the Cat 5 from the cable modem directly into a PC. If the connection is fine, then it's your router. The last time I swore it was my cable company I did this little test myself and found it was my POS router. Once replaced all was well.
- Ash
User avatar
Winnow
Super Poster!
Super Poster!
Posts: 27727
Joined: July 5, 2002, 1:56 pm
Location: A Special Place in Hell

Re: Diagnosing Connection Issue?

Post by Winnow »

Ashur wrote:Bypass the router (assuming it's not the original access point, in which case your provider should support it. If not, they'd tell you to do this anyway...) and plug the Cat 5 from the cable modem directly into a PC. If the connection is fine, then it's your router. The last time I swore it was my cable company I did this little test myself and found it was my POS router. Once replaced all was well.
Good advice
Soreali
Way too much time!
Way too much time!
Posts: 1374
Joined: July 3, 2002, 3:49 pm
Gender: Male
XBL Gamertag: Dyerseve 1321
Location: Jersey

Re: Diagnosing Connection Issue?

Post by Soreali »

Ashur wrote:Bypass the router (assuming it's not the original access point, in which case your provider should support it. If not, they'd tell you to do this anyway...) and plug the Cat 5 from the cable modem directly into a PC. If the connection is fine, then it's your router. The last time I swore it was my cable company I did this little test myself and found it was my POS router. Once replaced all was well.

What he said..
Timmah.


Image
User avatar
Winnow
Super Poster!
Super Poster!
Posts: 27727
Joined: July 5, 2002, 1:56 pm
Location: A Special Place in Hell

Re: Diagnosing Connection Issue?

Post by Winnow »

Bought a new router. I was getting disconnected from the net once a day at various times and unplugging my router was getting me back online.

One hint that it was dying was that the electronics inside the router were whining. I'd get a high pitched whine from the router which was hella annoying.


Did research on new routers.

Requirements:

1. Gigabit Ethernet
2. Wireless N (fastest wireless protocol)

Conclusion from my research: All routers get crappy ratings, mostly because people are idiots and don't know how to configure them.

After some reading, and wanting to avoid D-Link, I went with the Netgear WNR3500

Biggest complaints about it were that the setup CD sucks....well setup CDs are for pussies. If you don't know how to setup a router you're probably too tech stupid to even figure out the difference in speeds etc. (you probably can't tell the difference between Wii graphics and 360 graphics as well)

It also got some bitching about lots of stuff but that's before the router firmware matured. It's been around for a year + and the firmware is new on the current retail stock (although it's very easy to upgrade the firmware with this router)

Bought it,

antennas are built into the box so while the box is bigger than most routers, you don't have those god awful ugly antennas sticking out all over. It has eight antennas inside the box.

recognized and configured internet right away (turn off router, turn off modem, plug router into modem, turn on modem, let modem boot up, turn on router...done)

nice web based setup with help text built into the setup pages.

got iPhone configured with WAP2

got laptop wireless configured

PC recognized gigabit speeds

got remote desktop connection working both for LAN and Internet.

-------

Seems pretty good so far. Solid connection on wireless with Laptop, tried out streaming some high res movies. Internet good, max speeds on giganews. Hopefully it doesn't crap out too soon. Would like to get 1-2 years out of it.

Cost: about $100.00
User avatar
Ashur
Way too much time!
Way too much time!
Posts: 2604
Joined: May 14, 2003, 11:09 am
Location: Columbus OH
Contact:

Re: Diagnosing Connection Issue?

Post by Ashur »

Why gigabit Ethernet Winnow, do you have some sort of NAS?
- Ash
User avatar
Winnow
Super Poster!
Super Poster!
Posts: 27727
Joined: July 5, 2002, 1:56 pm
Location: A Special Place in Hell

Re: Diagnosing Connection Issue?

Post by Winnow »

Ashur wrote:Why gigabit Ethernet Winnow, do you have some sort of NAS?

Got TB NAS Server with Gigabit/Jumbo Frames. Transferring large files (disk images, OS backups, etc) over 100/lan is poky.

Laptop wired sometimes with gigabit although wireless N is nice now.
User avatar
Funkmasterr
Super Poster!
Super Poster!
Posts: 9022
Joined: July 7, 2002, 9:12 pm
Gender: Male
XBL Gamertag: Dandelo19
PSN ID: ToPsHoTTa471

Re: Diagnosing Connection Issue?

Post by Funkmasterr »

I just wanted to point out that you used the word "hella", winnow. That's all.
User avatar
Winnow
Super Poster!
Super Poster!
Posts: 27727
Joined: July 5, 2002, 1:56 pm
Location: A Special Place in Hell

Re: Diagnosing Connection Issue?

Post by Winnow »

West coast term!
hella

very, totally; lots of

N.B. Generally used in Northern California.
1. That party was hella sketch. What with all those skanky-ass girls.
2. There was HELLA weed tho!
User avatar
Aslanna
Super Poster!
Super Poster!
Posts: 12479
Joined: July 3, 2002, 12:57 pm

Re: Diagnosing Connection Issue?

Post by Aslanna »

We know what it means.. Just that it's so 90s. Nobody has used that word for years.
Have You Hugged An Iksar Today?

--
User avatar
Aardor
Way too much time!
Way too much time!
Posts: 1443
Joined: July 23, 2002, 12:32 am
Gender: Male
XBL Gamertag: Phoenix612
Location: Allentown, PA

Re: Diagnosing Connection Issue?

Post by Aardor »

Aslanna wrote:We know what it means.. Just that it's so 90s. Nobody has used that word for years.
I think you might just be old..., I know plenty of people who are younger than me, and use that term.
Fairweather Pure
Super Poster!
Super Poster!
Posts: 8509
Joined: July 3, 2002, 1:06 pm
XBL Gamertag: SillyEskimo

Re: Diagnosing Connection Issue?

Post by Fairweather Pure »

Hella younger than you?
User avatar
Aslanna
Super Poster!
Super Poster!
Posts: 12479
Joined: July 3, 2002, 12:57 pm

Re: Diagnosing Connection Issue?

Post by Aslanna »

I was trying to be nice. Let me put it another way... No cool person uses that word anymore. So if you want to be seen as a mental defective go ahead!
Have You Hugged An Iksar Today?

--
User avatar
miir
Super Poster!
Super Poster!
Posts: 11501
Joined: July 3, 2002, 3:06 pm
XBL Gamertag: miir1
Location: Toronto
Contact:

Re: Diagnosing Connection Issue?

Post by miir »

That word is so two thousand and late!
I've got 99 problems and I'm not dealing with any of them - Lay-Z
User avatar
Sylvus
Super Poster!
Super Poster!
Posts: 7033
Joined: July 10, 2002, 11:10 am
Gender: Male
XBL Gamertag: mp72
Location: A², MI
Contact:

Re: Diagnosing Connection Issue?

Post by Sylvus »

miir just went all Boom Boom Pow on your asses.
"It's like these guys take pride in being ignorant." - Barack Obama

Go Blue!
User avatar
Winnow
Super Poster!
Super Poster!
Posts: 27727
Joined: July 5, 2002, 1:56 pm
Location: A Special Place in Hell

Re: Diagnosing Connection Issue?

Post by Winnow »

Do a search for hella on VV. More people than me have used that word!


You East Coast people peeps can stick to your "wicked" verbiage!

Image
User avatar
Ashur
Way too much time!
Way too much time!
Posts: 2604
Joined: May 14, 2003, 11:09 am
Location: Columbus OH
Contact:

Re: Diagnosing Connection Issue?

Post by Ashur »

Sylvus wrote:miir just went all Boom Boom Pow on your asses.
Yeah, it was hella cool.
- Ash
Soreali
Way too much time!
Way too much time!
Posts: 1374
Joined: July 3, 2002, 3:49 pm
Gender: Male
XBL Gamertag: Dyerseve 1321
Location: Jersey

Re: Diagnosing Connection Issue?

Post by Soreali »

Winnow wrote:

You East Coast people peeps can stick to your "wicked" verbiage!
Dont group us with those assholes up in Boston!
Timmah.


Image
User avatar
Aslanna
Super Poster!
Super Poster!
Posts: 12479
Joined: July 3, 2002, 12:57 pm

Re: Diagnosing Connection Issue?

Post by Aslanna »

I live in the midwest!
Have You Hugged An Iksar Today?

--
Post Reply