the joys of tech support

Ennia · Post by **Ennia** » March 12, 2003, 1:41 pm

now I don't know if this is all true, some of the calls are bizzare to say the least
I know there are people out there who have really no slightest clue about computers and capable of doing shit this site is presenting. And I hope none of you guys working tech support never have to deal with them.

Calls from hell

Gurugurumaki · Post by **Gurugurumaki** » March 12, 2003, 1:55 pm

I still have trouble working my Comodore 64, wheres the 800 number for THAT YAO~

masteen · Post by **masteen** » March 12, 2003, 1:59 pm

I was never in PC or software support, but even network support has its share of choice retards.

Some of the worst offenders were people who'd been in the communication biz for years. Their version of troubleshooting is randomly moving cables around the switch until it reboots itself. Vary high tech...

I'm SOOOO glad I don't do that shit anymore.

Bubba Grizz · Post by **Bubba Grizz** » March 12, 2003, 2:05 pm

Welcome to my world only not so extreme and I get to be face to face so I can bitch slap them. The worse thing is when your family asks you questions and you have to go through the hoops with them. I think it is a ploy to have you come visit.

Neost · Post by **Neost** » March 12, 2003, 2:50 pm

I have the same problem with family so I bought one of these:

http://www.thinkgeek.com/images/product ... mputer.jpg

But if you really want to have fun, build a corporate web hosting environment with a bunch of developers who don't understand networks, tcp/ip, http, apache or any-damn-thing else about how this all ties together. They hard-code IP addresses instead of using DNS, they think because an application CAN use a proxy that it should so they hard-code a proxy ID/password (usually theirs or a contractors that gets deleted).

Aabidano · Post by **Aabidano** » March 12, 2003, 3:25 pm

masteen wrote:Their version of troubleshooting is randomly moving cables around...

And they wonder why it didn't work, we used to have to call the telco out sometimes to trace the cables and such so we could figure out what was supposed to go where.

One of the bright parts of the tech bust is that most of the human cabbages that managed to pass an MCSE test and get a job in the industry are now employed elsewhere. Along with all the worthless "consultants" that hovered like vultures and never actually accomplished anything useful.

I worked as a consultant for a while, but our goal was to design, deploy, document and get the hell out. We ran 90% return business that way, rather than leaching them as long as we could and then moving to the next victim once they became disgusted with us. We built some really cool stuff that I'm still fairly proud of.

One idiot had his manager get on the phone after I refused (his words) to fix his (downed) network for over a week. He was just too stupid to type what I told him to in a terminal. The manager was initially pissed at me, I told him what to type and they were up in under 5 minutes. Never heard from him again