Terminology question

Boogahz · Post by **Boogahz** » March 24, 2005, 7:19 pm

What does CoBox stand for?

Ebumar · Post by **Ebumar** » March 24, 2005, 7:45 pm

double pussy?

Boogahz · Post by **Boogahz** » March 24, 2005, 7:47 pm

bah

It is a networking device, but I am trying to figure out what it stands for as someone has asked me for some unknown friggin reason.

noel · Post by **noel** » March 24, 2005, 7:50 pm

C O is Central Office.

Generally where a phone switch is located.

Boogahz · Post by **Boogahz** » March 24, 2005, 7:56 pm

Here is the company who's product I am referring to: http://www.coboxinc.com

Tenuvil · Post by **Tenuvil** » March 24, 2005, 8:49 pm

I love the pseudo military terminology..."tactical information dispersal systems" == bingo board

Neost · Post by **Neost** » March 25, 2005, 1:13 am

My guess would be some monitoring tool for an IVR system to display active calls, calls in queue, average calls per CSR, etc. etc.

Something that most IVR vendors already have as a value add to their equipment as far as I know. I'm pretty sure the call centers use something like this to keep an active view of how many calls are being processed.

Not much of a site. Wouldn't encourage me to look at their product.

Boogahz · Post by **Boogahz** » March 25, 2005, 1:15 am

I already know what the product is as we use it in our call centers, but a couple people were trying to see what it meant. I have no reason why they want to know, so I told them it was a Call Observation Box

Neost · Post by **Neost** » March 25, 2005, 1:21 am

duh! yeah. reading comprehension ain't my strong suit.

Wouldn't have the faintest clue what it might be named. Call Observation Box works as well as anything I imagine.

I'd think a more catchy name would be just Call Observer or something equally inane. It hurts to say CoBox.