Character Recovery

Wiever · Post by **Wiever** » February 19, 2004, 5:15 pm

I need some help. 4 days ago my main, Wiever, poofed mysteriously from my character select screen. I have petitioned several times and have only heard from Guides saying that my petition has been escalated to the GM level. I am yet to hear from any GM. Has anyone ever had this happen? I have heard of some out of game ways of getting help with this, but I have had no luck yet. I have gone to everquestlive.com and talked to live chat tech help and was told this can only be resolved in game. I have even sent Alan an email (had to try) and haven't heard anything yet from that. If you have or know anyone that has had this happen, could you please post how you got this resolved or who I might be able to contact.

I am slowly going crazy(er) from this.

Wiever

Maylindra · Post by **Maylindra** » February 19, 2004, 5:30 pm

It's the newest Bard nerf. No more swarm kiting, ever!

That, or it is their fix for our new 200+ tracking skill:

Manager: "Who ever gave bards 250 tracking skill with the last patch, fix it today or your fired!"

Programer: "but...but....I don't know how!"

Manager: "You have one day!"

Programer: /delete bards, "problem solved"

Sorry about what happened to you, I'll try and dig up a Gm e-mail address for you...the one who actually had a clue.

Miss you Wiever.

Maylindra

Nawcor^ · Post by **Nawcor^** » February 19, 2004, 5:35 pm

I had a problem where the character selection screen had lagged up while I was deleting alts and accindently deleted my main in the process. I went to the eq site and sent an email to the server gm, along with the in game petition, it took a couple of days but my character eventually got restored.

aristat · Post by **aristat** » February 19, 2004, 6:02 pm

Maylindra wrote:It's the newest Bard nerf. No more swarm kiting, ever!

That, or it is their fix for our new 200+ tracking skill:

Manager: "Who ever gave bards 250 tracking skill with the last patch, fix it today or your fired!"

Programer: "but...but....I don't know how!"

Manager: "You have one day!"

Programer: /delete bards, "problem solved"

Sorry about what happened to you, I'll try and dig up a Gm e-mail address for you...the one who actually had a clue.

Miss you Wiever.

Maylindra

JACKASS

Pahreyia · Post by **Pahreyia** » February 19, 2004, 6:40 pm

Email your Server GM.. That's the best way to handle it.

Roving GMs are harder than hell to get a hold of. Explain in the email about what happened and give your account name.

Canorous · Post by **Canorous** » February 20, 2004, 3:31 am

The best ways as mentioned are to simply go to http://www.everquestlive.com click "Contact Your GM" button on the left side...fill out the forms explaining everything.

However, I would keep a /petition in the que when you are on (you can check to make sure it's still in by typing /viewpetition)...this way if a GM does happen to logon they can resolve the issue right then and there, which has happened to me in the past.

But, I swear, GMs Decrease (Or at least, it could be said, GMs fail to INCREASE) as Player Base Increases so...just keep trying and good luck!

Wiever · Post by **Wiever** » February 20, 2004, 4:34 am

Their response to requesting a GM from my server on eqlive.com:
-----------------------------

Hello,

Greetings,

Thank you for contacting SOE Customer Support. You are receiving this
auto-response email to streamline our assistance with your In-game
issue.

Please use the following instructions to ensure that you have used out
best resources first to resolve your issue:

1. Visit out Self Help Knowledge Base to provide you with more
information on your In-game issue.
http://help.station.sony.com/esupport/e ... upport.asp

2. Additionally, use the In-game petition system to contact an Customer
Service Representative(CSR). Our in-game petition system is the best
and
fastest way to get assistance from a CSR.

To use the In-game petition for EverQuest type /petition (your issue).

If your issue was not resolved through the In-game petition system or
through the Knowledge Base, please respond back to this email with the
following information

Station Name:
Server Name:
Character Name:
Problem:

We will forward your e-mail on to our GM team to further assist you
with
your problem.

If your e-mail is not in regards to an in-game problem then please
visit
the following website and submit your e-mail accordingly.

http://eqlive.station.sony.com/contact_us.jsp

Regards,

Sony Online Entertainment

Phone support for all SOE titles are available MON-FRI 9:00AM-1:30PM
PST
and 3:30pm-6:00pm PST, at (858)537-0898. Also, MON-FRI 9:00AM-5:30PM
GMT at 0845 6004263 or 01895 204440

Phone support for Star Wars Galaxies is available MON-FRI 9:00AM-1:30PM
PST and 3:30pm-6:00pm PST, at (858) 790-7827(STAR). Also, MON-FRI
9:00AM-5:30PM GMT at 0845 6004263 or 01895 204440

Live chat is also available MON-FRI 9:00AM-6:00PM PST at
http://www.station.sony.com/en/services/help/help.jsp

-----------------------------------
Great, they just told me to do what I have been doing for the last 5 days! I have lost all faith in SOE's customer service.

Cotto · Post by **Cotto** » February 20, 2004, 7:54 am

You had faith is SOE's customer service?

Akaran_D · Post by **Akaran_D** » February 20, 2004, 10:57 am

Oh that's just stupid right there. =p

Pahreyia · Post by **Pahreyia** » February 20, 2004, 12:05 pm

Dunno Akaran... My company sends out one like that when people email for tech support. Of course we guarantee a response within 48 hours.... But for some of the minor cases, I'm willing to bet several of those emails can be solved by going to the support base on Station.sony.com.

Akaran_D · Post by **Akaran_D** » February 20, 2004, 12:16 pm

No no. I meant that it was stupid to have faith in SoE. =p

Pahreyia · Post by **Pahreyia** » February 20, 2004, 12:20 pm

Well, that stands on it's own accord.

Seebs · Post by **Seebs** » February 20, 2004, 12:38 pm

Get off my Accord!

Shaerra · Post by **Shaerra** » February 27, 2004, 5:06 pm

Paintless dent repair is teh pwn