The service that you are paying for is the phone and the cable.Xyun wrote:I've been put on hold with my cable and phone companies many times for up to 10 minutes. I could understand concern for queues that are 10+ minutes but seriously, wash the sand out of your vagina.
You are not specifically paying for customer support although it is included with your service.
A cruise, a broadway show and installing a game are not continual services.A cruise
Broadway
Disneyland
Installing a game (ie: EQ2, WoW, EQ) + loading/patching
Customer support (for just about anything)
Netflix
Insurance (sad, but true
What monthly services do you pay a specific monthly fee for telephone support?
Obviously netflix doesn't offer instant movies becuase of delivery times.

Insurance is an always on service as long as you're paying your monthly premiums.
None of those are continual services.A movie at the theatre.
A Rollercoaster.
Sometimes a sporting event.
An airplane ride.
A restaurant.
Name another MMOG that has ever had a login queue due to server congestion.Remember though, this is mainly during peak times. There is a reason they are busy.
In over 5 years of playing Everquest I don't recall ever seeing a login queue. Sure there were login server problems and server outages but there were only a handful of occasions where the server was up and I had to wait to log in.