VeeshanVault

by chance do you have a policy number in reference

I am fairly certain that my English is understanding well, but words in quote go together not. Right?

I'd be lying if I didn't say that you are not incorrect.

been reviewing calls today and this person keeps using that phrase...my forehead might have a mark from hitting the desk a few times.

Replace IN with TO and it makes sense. But as is, no.

Do the needful and inform them in their error.

When the audit is finished, he will be informed of a "few" things

I think the most painful part is having to hear him repeat it 2-3 times per call when customers don't understand what they are being asked.

One of my first real jobs I had one of my responsibilities included reviewing technical support calls. It's hard when you hear people making the same verbal (or/or technical) mistakes OVER AND OVER.

I didn't mind correcting people's troubleshooting/technical mistakes (or asking them why they did it that way... maybe they were onto something I wasn't), but correcting language usage is always a tough one because it's REALLY hard to do it without sounding like a pedantic jerk, you have to concentrate on WHY it needs corrected (it confuses the other person etc) and not just because it's incorrect.

miir wrote:Do the needful and inform them in their error.

Dammit! Beat me to it!

Ashur wrote:you have to concentrate on WHY it needs corrected

I don't mean to be a pedantic jerk, but...

I just fly straight past pedantic and bring the full-blown asshole right away.