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Wells Fargo CS more useless than SOE?
Posted: August 11, 2004, 12:53 pm
by Zaelath
I'm roughly 20,000 miles from a Well's Fargo Fee Schedule that they keep wanting me to refer to, that being the case I thought I'd ask them a simple question: How much to electronic statement copies cost?
I quote here in it's entirety the 6 paragraph response which tells me information I clearly already had, and manages to fail to answer the question. The names have been changed to protect the innocent.. (me
)
(BTW: if anyone has a WF fee chart around, I'd appreciate an answer from someone capable of tying shoelaces.)
Dear Customer:
Your three most recent statements will always be available for viewing online when you enroll for Online Statement Delivery. You can view older statements by following these steps:
-Sign on to a Wells Fargo online session at
https://www.wellsfargo.com by entering your username and password
-Select "Site Map" from the pull down menu
-Click "Sign On"
-Choose "Statement" under the "Request Copies" heading after your session has been initiated
-Choose the account
-Choose the statement year
-Click "Continue"
-Choose the months you are requesting
-Select the delivery format
-Click "Order"
Wells Fargo retains statement copies for up to seven years. The Adobe Acrobat format makes it easy to download and save your statements for later access and print them when needed. Please refer to your Consumer or Business Account Fee and Information Schedule for any applicable fees.
Please allow 3 to 5 business days for delivery to the address on the account selected.
Sincerely,
Dee Dee
Wells Fargo
Online Customer Service
The best line of defense against fraud begins with you. Click here for tips on how to protect yourself from Internet fraud
http://www.wellsfargo.com/security/distributed.jhtml . Since the privacy and security of your personal and financial information is our top priority, please be assured that Wells Fargo will never request or send sensitive information, such as Social Security numbers or password information to you in an unsecured email.
If you have a question about your account, please sign on to your secure online banking session at
https://www.wellsfargo.com , click the Sign On button and then select "Contact Us." If you are currently in "My Message Center," and have another question about this subject, click on the "Reply" button. To ask a new question, click on "Contact Us."
ORIGINAL MESSAGE:
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What is the fee on this account for electronic (emailed) copies of statements?
Posted: August 11, 2004, 12:57 pm
by Sionistic
dont you just love automated emails?
Posted: August 11, 2004, 1:14 pm
by Spankes
here is the fee schedule from online. I assume charges vary from state to state or by type of account. But, I just looked and I can pull my statements online for free. Then again, I chose to get my statements emailed to me a long time ago, so maybe it is easier for them in my case.
C. MISCELLANEOUS FEES AND CHARGES. The fees that have been separately disclosed to you in connection with your Eligible Account(s) will continue to apply to those account(s) and to your Online Financial Services, except as noted below.
Service Fee Delivery
Wells Fargo Bill Pay
Fees Personal
Bill Pay is free for the first two months, and may remain free of monthly service charges if you meet certain qualifications. Otherwise, Bill Pay is $6.95 per month (includes up to 25 payments per month; each additional payment costs $0.40).
Business
Bill Pay is free for the first two months, and may remain free of monthly service charges if you meet certain qualifications. Otherwise, Bill Pay is $9.95 per month (includes up to 25 payments per month; each additional payment costs $0.40).
For a list of Personal and Business Account waiver qualifications, please refer to the Bill Pay fee waiver. (Note to first time users: if you click on the link above, be sure to come back to this page to accept the terms of this agreement.)
N/A
Check Reorder
Includes sales tax and delivery
Varies depending on type of account and checks ordered
Check Copy
Refer to the fee information that has been separately disclosed to you about your Eligible Account for applicable fee.
N/A
Statement Copy
Refer to the fee information that has been separately disclosed to you about your Eligible Account for applicable fee.
N/A
Stop Payment on a Check
Refer to the fee information that has been separately disclosed to you about your Eligible Account for applicable fee.
N/A
Deposit Slip
Refer to the fee information that has been separately disclosed to you about your Eligible Account for applicable fee.
N/A
Deposit Slip with Deposited Items
Refer to the fee information that has been separately disclosed to you about your Eligible Account for applicable fee.
N/A
Loan Payment History
If applicable.
N/A
Travelers Cheques
Express delivery (overnight to most areas) Signature required
Refer to the fee information that has been separately disclosed to you about your Eligible Account for applicable fee.
$8.00 (within U.S.)
Gift Cheques
Express delivery (overnight to most areas) Signature required
Gift Cheque fee is $2.50 per Gift Cheque.
$8.00 (within U.S.)
Official Bank Checks
Express delivery (overnight to most areas) Signature required
Refer to the fee information that has been separately disclosed to you about your Eligible Account for applicable fee.
$8.00 (within U.S.)
All charges listed above will be automatically deducted from your account and will appear on your account statement.
Posted: August 11, 2004, 3:52 pm
by Zaelath
Yeah, that's the fee schedule that prompted the original email.. it refers me to a brochure that is unavailable in a 20,000 mile radius from here rather than listing the actual cost.
I went all the way through to the "order" button w/o seeing the $ fee listed, just that there may be one and I should look at a brochure.
Irritating...
Posted: August 11, 2004, 5:33 pm
by cadalano
late last year the bank i work for sent out line of credit closure requests with a call-back number on it. about three months later we discovered that the number on the letter was 1-800 instead of 1-877. The 1-800 number went to.. you guessed it.. a porn line.